Frequently Asked Questions

Retail Store Location

Dimples and Dandelion's retail store is located in Frisco, TX in The Shops of Starwood, on the West side of the Dallas North Tollway at the Lebanon road exit. The store is open Monday though Saturday from 10 am to 6 pm. Physical address: 6959 Lebanon Rd., Suite 103, Frisco, TX 75034.

Current Promotions

For a limited time, get a $25 Gift Card for every $250 purchased. For example, spend $500 and get a $50 gift certificate to use on your next order. If the merchandise is returned, the gift card will be voided if not used or deducted from refund if used. Promotion excludes Bella Notte Linens, Pine Cone Hill, and Caden Lane and cannot be combined with any other promotion.

Free shipping on orders over $99 (excludes freight charges as noted in the product description area).

Shipping

We do our best to ship in-stock orders within 24 hours of order being placed. We take great care in each and every order no matter how big or small. Orders are generally shipped via Priority Mail with the United States Post Office or Federal Express Ground. The average ground shipping time is 2-5 days. Express shipping is also available.

Order Total		Shipping Cost*
Up to $49.99		$8.95
$50 to $99		$9.95
$99 and up		Free

*Shipping cost is based ground shipping in the 48 continental states and excludes any additional delivery charges as noted in the product description area.

Our website supports United States and Canadian addresses. Please contact customer service about shipping to any other Country.

Gift wrap is available for $5 per box. We are happy to include a gift card, please use the gift message section for the card greeting.

Price Match Guarantee:

We will match product prices including shipping with any other authorized online retailer.

Cards Accepted as Payments on Dimples and Dandelions:

We accept the following cards as payments: Visa, MasterCard, Discover, and American Express. You may also check out using your PayPal account.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

Need Help?

Live Chat or call toll free: 888-825-8145 | M-F 9 a.m. - 5 p.m. CST

Privacy:

Dimples and Dandelions is family owned and we will never sell or share any of our customer's personal information.

Exchanges & Returns:

Dimples and Dandelions is committed to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 15 days of receipt of the item. Once we receive your return, we will issue you a credit. If we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.

Please note:

We cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
Personalized and made-to-order custom items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may do so within 2 business days of your order date.
Returned furniture, rugs, lamps, and chandeliers may be subject to a re-stocking fee. Please call if you have any questions.

Sales Tax:

Sales tax applies to all orders shipped to a Texas address. There is no sales tax charged for any other state.