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Frequently Asked Questions

Exchanges & Returns

Dimples and Dandelions is committed to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original unused condition and packaging, for a refund, exchange or store credit within 5 days of receipt of the item. Once we receive your return, we will issue you a credit. If we find that the merchandise has been used, your merchandise will be sent back to you at your expense. Please be advised that until there is proof that we have received your merchandize, it is your property. We encourage you to send all returns via insured mail and delivery confirmation for tracking and protection against loss or damage. We are not responsible for any returned packages lost in shipping.

Please note:

  • We cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
  • Personalized and made-to-order custom items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may do so within 2 business days of your order date.
  • We cannot except returns on sale items, which are final sale items.
  • All holiday items are considered final sales the day of the holiday.  Packages postmarked on or after the day of the holiday will be rejected.
  • Returned furniture, rugs, lamps, and chandeliers may be subject to a re-stocking fee. Please call if you have any questions.

*Clearance Items are any item over 45% off. This includes any promotions, temporary discounts or coupon codes that would bring your order discount to be 45% off or higher and are non-returnable

*Shoes, if returned with postage stickers attached to the original box will be considered final sale. Shoes returned without clips and/or bows will be charged a $12 fee.

 
Shipping

We do our best to ship in-stock orders within 24 hours of order being placed. We take great care in each and every order no matter how big or small. Orders are generally shipped via Priority Mail with the United States Post Office or Federal Express Ground. The average ground shipping time is 2-5 days. Express shipping is also available.  

*Additional shipping fees apply to Furniture and Oversized Items.  Freighted items DO NOT qualify for free shipping offers. This applies to many products found under Teamson and Jubilee. Please call the store if you have questions concerning this exclusion.  

*Standard shipping charges are based on the total amount of your order. They are as follows.  

Order Total Shipping Cost*
Up to $34.99 $5.95
$35 to $49.99 $6.95
$50 to $74.99 $7.95
$75 to $98.99 $8.95
$99 and Up Free (excludes freight items as
noted in item descriptions)

*Shipping cost is based ground shipping in the 48 continental states and excludes any additional delivery charges as noted in the product description area. There may be an additional charge for packages considered by USPS or FedEx to be oversized.

Our website supports United States addresses. Please contact the store about shipping rates to any other Country.

Gift wrap is available for $5 per box. We are happy to include a gift card, please use the gift message section for the card greeting.

 
Price Match Guarantee

We will match individual product prices with any other authorized online retailers.  This excludes product on sale, clearance and checkout savings due to coupons and codes.

 
Retail Store Location

Dimples and Dandelion's retail store is located in Frisco, TX in The Shops of Starwood, on the West side of the Dallas North Tollway at the Lebanon road exit. The store is open Monday though Saturday from 10 am to 5 pm. Physical address: 6959 Lebanon Rd., Suite 103, Frisco, TX 75034.

 
Cards Accepted as Payments on Dimples and Dandelions

We accept the following cards as payments: Visa, MasterCard, Discover, and American Express. You may also check out using your PayPal account.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

 
Need Help?

Call: 214-705-1642 |  M-F 10 a.m. - 5 p.m. CST

 
Privacy

Dimples and Dandelions is family owned and we will never sell or share any of our customer's personal information.

 
Sales Tax

Sales tax applies to all orders shipped to a Texas address. There is no sales tax charged for any other state.

 
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Email Us or Call 214-705-1642 Mon-Sat 10 a.m. - 5 p.m. CST
© 2005-2015 Dimples and Dandelions Baby and Children's Boutique.
6959 Lebanon Rd., Suite 103, Frisco, TX 75034 | Mon-Sat 10am - 5pm
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